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Terms And Conditions
- RCG strives to give you an amazing customer experience and the most reliable customer service. In order to continue to do so, we must set out some terms and conditions which are liable to change at the discretion of the management.
- The colors of items in pictures online and the shades of these items in physical form may slightly differ because of the effects of photography.
- Customers are requested to make any claims within the stipulated time highlighted in the returns and exchange policy.
- No items on sale or during promotional periods can be exchanged or returned.
- RCG takes responsibility for defective products and will also entertain shipping costs both ways to return/exchange defective goods.
- While we have stated shipping times, there may be occasions on which shipment is delayed because of RCG or the courier service ex. because of holidays, unforeseen circumstances, loss of package, etc. We request your cooperation if such unlikely events occur and regret the inconvenience.
- We offer multiple payment methods but each of them have their own requirements.
- Please contact a representative in order to clarify any processing fees or other information that you may need when choosing between payment options.
- All of the brands featured on our page are authentic unless otherwise stated.
- Please refer to the designated pages for information regarding payments and security, privacy, returns and exchange, shipments, and FAQs.