PRIVACY POLICY

RCG Store values the trust you place in us and insist upon the highest standards for secure transactions and customer information privacy. This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose information in relation to the users. Please read the following statement to learn about our information gathering and dissemination practices.

A. COLLECTION OF INFORMATION:

1. Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account.

2. Information including, user name, address, phone number and email address may be collected at the time of user registration. The information we collect from you includes things like:

Your name Your mailing address Your e-mail address Your phone number Your credit card number and other payment information Your driver’s license number Credit application information, such as your Social Security number

Demographic and lifestyle information, such as age, personal interests and product preferences. It may also include information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a Friends & Family Pickup person.

3. It is mandatory for users to provide certain categories of Business Data and Personal Data (as specified at the time of collection). In the event that users do not provide any or sufficient Business Data and/or Personal Data marked as mandatory, we may not be able to complete the registration process or provide such users with our products or services.

4. We record and retain details of users’ activities. Information relating to such transactions including the types and specifications of the goods, pricing and delivery information and any trade dispute records may be collected when sale and purchase transactions are conducted on or facilitated.

B. USE OF PERSONAL DATA:

If you provide any Personal Data to us, you are deemed to have authorized us to collect, retain and use that Personal Data for the following purposes:

1. verifying your identity;

2. verifying your eligibility to register as a user of the Sites;

3. processing your registration as a user, providing you with a log-in ID for the Sites and maintaining and managing your registration;

4. providing you with customer service and responding to your queries, feedback, claims or disputes;

5. to facilitate communication between buyers and sellers on the Sites;

C. SECURITY PRECAUTIONS:

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

D. HOW WE USE THE INFORMATION WE COLLECT:

We use the information we collect for things like:

Fulfilling orders and requests for products, services or information.

Processing returns, exchanges and requests.

Tracking and confirming online orders.

Delivering or installing products.

Managing our online program.

Marketing and advertising products and services.

Establishing and managing your accounts with us.

Communicating things like special events, sweepstakes, promotions and surveys

Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us in our stores and online. Operating, evaluating and improving our business.

E. DATA RETENTION:

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

F. HOW WE SHARE THE INFORMATION WE COLLECT:

RCG Store does not sell, rent or trade your personal information to third parties.We may share your information with third parties to perform services on our behalf such as:

Fulfilling orders.

Delivering packages.

Scheduling and performing installations.

Servicing products.

Maintaining our program.

Fulfilling subscription services.

Applying for credit cards and processing credit card payments.

G. OTHER INFORMATION:

1. CHILD USE.

We do not knowingly collect personal information from, or sell products for purchase by, persons under the age of 18. We sell children’s products for purchase by adults. Do not provide information to us, or purchase from this Site, if you are under the age of 18. 2.

LEGAL DISCLAIMER.

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Site.

3. NOTIFICATION OF CHANGES.

Our business changes constantly and our Privacy Policy will change accordingly. You should check our Site frequently to recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

EXCHANGE POLICY WHAT IS RCG STORE RETURN’S POLICY?

Unwashed, unworn, wrong or defective items may be exchanged within the same brand (depending upon the stock availability) within 14 days from the date of delivery. Any product which is 'Stitched' for the customer will NOT be entertained for exchange or return. Similarly, any unstitched product purchased from RCG will not be open for any claims or exchanges if the customer has already got it stitched. Shipping costs (both ways) to send any non-damaged items will be paid by the customer. RCG will be responsible for shipping costs on defective/wrong merchandise only. RCG will not accept exchanges for any item that has been washed, dried, damaged or stained in any way. This includes items that have been damaged or shrunk in a dryer. RCG is not responsible for bleeding, damage of print or fading of colors due to washing. Items offered in our Sale and Discount sections will NOT be entertained for exchange or return. RCG has full rights to update the Exchange policy without any prior notice..

CAN I RETURN A PART OF MY ORDER?

No,you can't return a part of order but, you may exchange a part of the Order, in case of multiple items in an order. Any product being exchanged needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

CAN I CANCEL MY ORDER?

If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same.

HOW LONG WILL THE RETURN PROCESS TAKE?

Delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days (48 hours). Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you. You can always speed up the process by using our Drop Ship facility & return the Full/Partial Order by yourself, to save your money and time.

HOW WILL I RECEIVE MY REFUND OR EXCHANGE?

Your money would be returned to you through bank transfer or easy paisa. You could also exchange the product with any of our other product line.

HOW LONG WILL THE REFUND PROCESS TAKE?

Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you.

WHERE DO I RETURN MY PRODUCT?

Please take note that the entire cost of returning the delivered package would be the customer's responsibility and the brand will not be held accountable for any charges in this regard. In case of not receiving your ordered package, you can request for a proof of delivery, which will be presented to you in a limited amount of time.

RCG Jaranwala Road, Faisalabad,

Pakistan Tel. +92 42 35168128

Email : help@rcg.com.pk

I WAS SUPPOSED TO RECEIVE MY REFUND BY NOW BUT I HAVEN’T. WHAT DO I DO?

update our customers through emails at every step of the returns process so please check for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.