FAQs

Where online shopping offers the convenience of shopping at the peace of being home, still there remain some uncertainties about some points. Our FAQ Section is going answer all the expected questions that you frequently ask. So let’s start:

How to order from rcg.com.pk?
You can visit our "how to order" where a step by step guide is available for those who are shopping online.


How to change my order?
Well, when you will be placing your order, there is an "Edit" option which you can choose in case you want to change the selected category. Moreover, you can also edit your order while receiving the confirmation call. Moreover, in case you get the order but want to change it, you can within seven days of delivery. Remember that the order will be changed with another article of the same brand. Send us the article you purchased along with the code of the article, from the same brand, you want to purchase, we will dispatch you without any penalty charges.


How can I confirm my order?
You have no need to go in the hassles of calling the inquiry to confirm order as within just one hour of placing the order; you will receive a call from RCG CSR Department. The person will ask you for your credentials verification. After this verification, you order will be confirmed. You will also receive a confirmation SMS and Email.


What can I do if I don’t receive SMS and can’t access email?
In case of the network problem, there are slight chances of not receiving SMS, it happens seldom but that’s not a thing to worry. Still, if you need assistance regarding this, choose the live chat option by visiting rcg.com.pk. Our live customer support will assist you there.


How much delivery charges? Can I get free delivery?
Yes, we do offer free and convenient delivery options. If you want us to wave-off the delivery charges, you will have to use the bank payment option. When you pay us via bank account complete delivery charges will be waved-off. Anyhow, if you choose COD (cash on delivery) payment option, you will have to pay only 200 PKR/- as delivery charges.


How much time, shipping will require?
Well, by using fastest shipping options, delivery takes only 36 to 48 hours.


Can I check the delivery status of my order?
We use TCS for order shipping. So, you can track your order anytime by visiting the TCS website. For this, you will require the order number. You will get order number once your order has been dispatched in case you lost it, contact RCG helpline. .


How if I receive an Incomplete Damaged order?
We offer the complete money back guarantee in case you receive damaged/ incomplete/faulty product within seven days of delivery. If you have any more queries or questions, our dynamic customer service staff is ready to help you. You can use live chat option on our website for fastest replies but if you want detailed answers for complication questions, send us email help@rcg.com. We offer 24x7 customer support, without delay.