Customer Service

Shipping & Delivery
We pack your order with extra care and get it to you as fast as we can.
Shipping Rates.
There is RS. 150/- for Faisalabad and Gojra and 200/- for all other cities. Shop and get your items shipped at your doorstep across Pakistan*
Tracking Your Order
You check the status of a current order with your order number and email address. As soon as your order ships, we'll send you a confirmation email that includes a tracking number.
Privacy & Security
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Returns & Replacements
If you recive dress in defective or damaged condition, please contact our Customer Service Center immediately or by e-mail at help@rcg.com.pk or no later than 30 days from your recorded delivery date. We will need your order number and item number from your original confirmation e-mail, as well as your registered e-mail address and phone number. Please provide a description of the damage or defect along with digital pictures if possible. RCG Store will make every effort to assist you with your return. If you do not contact Customer Service within 30 days of your recorded delivery date, you will be responsible for all return and reship charges
Ordering
1. You can search for items by entering a few words into the search box, and we'll show you all the matching results. To browse by a category, select a product category from the drop-down menu next to Search and click Go. Each store will offer its own customized options to search and browse, located in the top navigation bar or in the search box to the left.

2. Find the item(s) you wish to order. Click on "Add to Cart".

3. Click Checkout after you've reviewed the items in your Shopping Cart.

4. If prompted, sign in to your account or create a new account if this is your first order.

5. Enter a shipping address, choose a shipping method, and enter your payment information.

6. Review your order details. Be sure you've applied any Gift Cards or promotional codes you want to use on your order.

7. Click Place your order.
Payment, Pricing & Promotions
RCG Store accepts Cash on Delivery and online bank transfer. Information entered in the site is secure and safe.If you have a promotional coupon code that can be redeemed from RCG Store, please enter the offer code in the box in the shopping bag area upon checkout. The promotion will be reflected in the subsequent pages. If you would like to receive our timely promotions, please sign up to receive our newsletters.
Viewing Orders
To review your order status, please enter your First Name and Order Number and send in our chat to find your order. If you require assistance, please contact customer service at +923111111021, Saturday - Thursday , 1pm - 10pm.
Updating Account Information
You can update your account information at any time by visiting the MyAccount section of the website (look for the link at top-right of any page). Select "Personal Information" to update your password. To update your billing address, please visit "Address Book" link on the left navigation.